SELF-HELP for Technology

Google Meet

• Google Meet Training and User Guides

All things ZOOM

• 2024: Updating ZOOM
• Adjusting Microphone sensitivity in Zoom
• Basic Troubleshooting
• ZOOM troubleshooting for parents/students
• Fixing SOUND problems
• Troubleshooting Your Home Network

See all 10 articles

Parent/Student Self-Help Portal

• Checking the Chromebook keyboard language
• Acer Chromebook Power Issue - WILL NOT BOOT
• Parent/Student Help Desk Ticket Form
• Directions for dropping off/picking up your student's device at BAY MIDDLE SCHOOL
• Zoom Troubleshooting Guide for Parents/Students
• Locating your Chromebook SERIAL#

Professional Development

• Fall Rocket Learning Summit
• Teaching and learning in a Virtual Classroom
• PowerSchool 20.4 - Overview of new features/changes
• Chromebook training for staff

Announcements

• **HAVE YOU TRIED RESTARTING YOUR COMPUTER?**
• Getting Started with the new Zendesk Help Desk system
• Tech ticket priority chart
• How to NOT report technology problems

NEW Employee Section

• Help Desk Guide
• Technology Orientation Info

eMail

• Setting up your ANDROID phone for Bay Google Mail
• Set up an "out-of-office" auto-reply in Bay Google Mail
• Setting a signature in Bay Google Mail
• Clear Chrome browsing data

Google Apps for Education

• Uploading files to Google Drive
• Upload your network files to Google Drive using File Stream
• Adding students to Google Apps for EDU console
• Google's Help Center

Internet and Browser Issues and Information

• Delete Chrome Browsing Data 2024
• Fix the Power Teacher login screen problem
• Chrome Password Management
• Adding extensions to Google Chrome
• Setting tabs that open every time in Google Chrome

Online Testing

• Using the Chromebooks for online testing

Basic Hardware Issues

• Resetting projector lamp hours
• Running a hard drive check on your PC
• Interactive Boards-SMART, Promethean, Interwrite, Mimio, etc

Microsoft Windows Articles

• Update Your Computer to Windows 11
• Set Sleep options on your computer

Printing Problems

• Choosing the V4 printer if you've already installed it
• Setting up your ID badge for copier access
• Adding Version 4 Printers
• Updating Windows 10 to fix print problems
• Changing Your Default Printer in Windows 10
• Changing your default printer in Google Chrome

See all 7 articles

SLOW PC Problems

• Basic PC tune-up

Misc Software Articles

• Take a screenshot from your PC

iPads, Apple TV, and everything iOS

• Adding a Help Desk Shortcut To Your iOS Device
• Set up your iOS device for @bayschoolsohio.org email

Great deals on technology for home/personal use

• Which streaming media device should I buy? You decide!