SELF-HELP for Technology

Announcements

• **HAVE YOU TRIED RESTARTING YOUR COMPUTER?**
• Getting Started with the new Zendesk Help Desk system
• Who to call when you need help
• Tech ticket priority chart
• How to NOT report technology problems

Staff Directories

• Contact list for BVCSD Technology Office
• NCC/LEECA Staff Directory
• BVCSD Staff - ALL

NEW Employee Section

• Help Desk Guide
• Technology Orientation Info

eMail

• Setting up your ANDROID phone for Bay Google Mail
• Set up an "out-of-office" auto-reply in Bay Google Mail
• Setting a signature in Bay Google Mail
• Clear Chrome browsing data

Google Apps for Education

• Chromebook training for staff
• Adding students to Google Apps for EDU console
• Google's Help Center

Internet and Browser Issues and Information

• Fix the Power Teacher login screen problem
• Fixing Internet Explorer compatibility problems
• What is a "Browser"?
• Change your default internet browser to Internet Explorer
• Chrome Password Management
• Adding extensions to Google Chrome

See all 8 articles

Online Testing

• Using the Chromebooks for online testing

Remote Apps

• Resetting Internet Explorer to fix Remote Apps issues
• Adding a new printer or changing default printer - REMOTE APPS
• St Raphael - Remote Apps directions
• Practical Solutions - Fixing printing problems
• Printers - Changing default printer and deleting printers in Remote Apps
• Opening ETR templates in Remote Apps

See all 11 articles

RocketNET Wireless Network

• "Free WiFi" sign for display
• Logging into the RocketNET wireless network

Basic Hardware Issues

• Running a hard drive check on your PC
• Interactive Boards-SMART, Promethean, Interwrite, Mimio, etc

Microsoft Windows Articles

• Set Sleep options on your computer

Microsoft Office Info

• Fix Word 2016 issue where you are unable to type in a new document
• Make Google Docs feel more like Office
• Password-protect single documents in MS Office

Printing Problems

• Changing your default printer in Google Chrome
• How to change your default printer
• Printing to the BVMS Main Office Copy machine from your PC
• Practical Solutions - Fixing printing problems
• Printers - Changing default printer and deleting printers in Remote Apps

Security, Malware, and Viruses

• Junkware Removal Tool

SLOW PC Problems

• Basic PC tune-up

Misc Software Articles

• Create a shortcut to a shared network folder
• Make Google Docs feel more like Office
• Take a screenshot from your PC
• Practical Solutions - Fixing printing problems
• SMART Notebook Express - Getting Started Guide

iPads, Apple TV, and everything iOS

• Adding a Help Desk Shortcut To Your iOS Device
• Add storage space and boost your iPhone battery
• Set up your iOS device for @bayschoolsohio.org email

Great deals on technology for home/personal use

• Which streaming media device should I buy? You decide!