SELF-HELP for Technology

All things ZOOM

• Adjusting Microphone sensitivity in Zoom
• Basic Troubleshooting
• ZOOM troubleshooting for parents/students
• Fixing SOUND problems
• Troubleshooting Your Home Network
• Zoom's Help Center - Excellent tutorials!

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Parent/Student Self-Help Portal

• Parent/Student Help Desk Ticket Form
• Directions for dropping off/picking up your student's device at BAY MIDDLE SCHOOL
• Zoom Troubleshooting Guide for Parents/Students
• Locating your Chromebook SERIAL#

Professional Development

• Setting up VPN for IEP program access from HOME
• Fall Rocket Learning Summit
• Teaching and learning in a Virtual Classroom
• Learning Paths Padlet
• PowerSchool 20.4 - Overview of new features/changes
• Chromebook training for staff

Announcements

• **HAVE YOU TRIED RESTARTING YOUR COMPUTER?**
• Getting Started with the new Zendesk Help Desk system
• Tech ticket priority chart
• How to NOT report technology problems

NEW Employee Section

• Help Desk Guide
• Technology Orientation Info

eMail

• Setting up your ANDROID phone for Bay Google Mail
• Set up an "out-of-office" auto-reply in Bay Google Mail
• Setting a signature in Bay Google Mail
• Clear Chrome browsing data

Google Apps for Education

• Uploading files to Google Drive
• Upload your network files to Google Drive using File Stream
• Adding students to Google Apps for EDU console
• Google's Help Center

Internet and Browser Issues and Information

• Fix the Power Teacher login screen problem
• Fixing Internet Explorer compatibility problems
• What is a "Browser"?
• Change your default internet browser to Internet Explorer
• Chrome Password Management
• Adding extensions to Google Chrome

See all 8 articles

Online Testing

• Using the Chromebooks for online testing

RocketNET Wireless Network

• "Free WiFi" sign for display

Basic Hardware Issues

• My new laptop is not charging or I am getting an error about the AC adapter
• Running a hard drive check on your PC
• Interactive Boards-SMART, Promethean, Interwrite, Mimio, etc

Microsoft Windows Articles

• Disabling Firewall Notifications
• Set Sleep options on your computer

Microsoft Office Info

• Fix Word 2016 issue where you are unable to type in a new document
• Password-protect single documents in MS Office

Printing Problems

• Setting up your ID badge for copier access
• Adding Version 4 Printers
• Updating Windows 10 to fix print problems
• Changing Your Default Printer in Windows 10
• Changing your default printer in Google Chrome
• How to change your default printer

SLOW PC Problems

• Basic PC tune-up

Misc Software Articles

• Create a shortcut to a shared network folder
• Take a screenshot from your PC
• SMART Notebook Express - Getting Started Guide

iPads, Apple TV, and everything iOS

• Adding a Help Desk Shortcut To Your iOS Device
• Add storage space and boost your iPhone battery
• Set up your iOS device for @bayschoolsohio.org email

Great deals on technology for home/personal use

• Which streaming media device should I buy? You decide!